Attila Bircsak

Review of TI Hotel and Casino

We arrived on Friday, August 30th, we have an all-...

We arrived on Friday, August 30th, we have an all-electric car, asked the valet to plug it in, they said that all the stations were being used and that they would plug it in later, when one of the stations became available., I called three additional times that day and finally a station became available, so the valet said they plugged it in. The next morning from my Chargepoint app I went to check if the car had been fully charged, it was not. I called the Valet and asked if it was plugged in, they said yes. I said well something is not right because there was no charge, he said he would try it again. A little later on I received a voicemail from the Valet, saying that the car was plugged in and that is there some kind of trick to make it charge. Rather than keep calling, I sent my husband down to investigate. When he got to the Valet desk, there were seven valets on hand. My husband explained the situation and one of the Valet's started to argue with my husband, saying why was he here and told him to go back to the room and that they would let him know once it was fixed up. Then the Valet supervisor who was on hand ignored the other valet who was arguing with my husband and grabbed the key fob and said let's go down to the parking area and check to see what is happening. When he got to the station the car was plugged in, he opened the car and looked at the battery level, there was no charge, then he noticed that none of the charging stations were working. The Valet Supervisor then said it looks like all the stations were offline, so all the cars that were plugged in were not being charged. My husband explained that it was necessary that the car is charged in order for us to get back home when we checked out since the Valet supervisor could not give an estimated time of when the chargers would be repaired. My husband asked that our car be brought up so we could go get it charged somewhere else. So my husband and I had to take our car over to the Palazzo and charge it for the next 6 hours. None of the Valet offered to do this for us or even bothered to care. Here we were paying guests and the Valet argued with us, and inconvenienced our time, by having us go look for another charger. At 4:30 pm that day we had to go pick up the car and then drive it back to Treasure Island and then have it valeted again. As far as I am concerned your Valet needs to learn some customer service, all they care about is making their tips. One of the reasons we chose your hotel was that it had a charger. Your Valet should treat paying customers like guests, after all, they are there to help us, not argue with us, they should be accommodating. After we took our car to another charger, I called the Valet and spoke with a Supervisor and I explained that this was uncalled for. He said that they usually do not get a lot of electric cars or hybrids, well that is contradicting the fact that when we arrived there were no stations available. He also said it is our responsibility to check and monitor if our car is charged, which is a good thing we did because otherwise, we would not have known that our car was not charged and that on Sunday we would not have had any battery to get back home.