Zayyaan Essa

Review of Velmore Estate

The service at this establishment is shocking! The...

The service at this establishment is shocking! Their staff are seriously untrained and unfriendly! Not to mention they are desperately understaffed. Their housekeeping department has a major lack of hygiene. We found our sheets and towels stained on multiple occasions. A family member staying with us witnessed housekeeping staff changing towels between rooms without even washing them. This hotel needs to be reviewed by the health and safety council. Not near a 4* rating. STAY FAR AWAY!

We had been promised a baby cot for our newborn but upon arrival were told that they only have 1 cot which is broken. They gave us a torn foam mattress instead. The receptionist (Thabo) told me I m lying when I requested new towels be delivered to my room as I didn t get one on a specific day. His superior apologised after making me wait 2.5 hours for a towel but he was to arrogant to even apologise. For an establishment in the service industry Velmore has got it 100% wrong. This hotel is a really bad choice. I will never be back even if you paid me!