Ashley Youhan

Review of Central Ave. Chrysler Jeep Dod...

Over the past six months I have had the worst expe...

Over the past six months I have had the worst experience with the Service Department. The individuals who work in the Service Department are rude, brash, sexist, and act as if you owe them something when you walk into the office. It all began when I had trouble with my gas tank. They needed to order an entirely new gas tank for my truck and didn't inform me that the part was sitting in the back of the Service department for a month. I had to go into the dealership and demand for Service because they were dragging their feet. I believe they knew my initial warranty was ending soon and they wanted to wait until I had to pay out of pocket.

When I was dealing with the gas tank situation I decided to purchase an extended warranty from this dealership. The individual who worked with me, Alex, kept making unprofessional comments towards me that were incredibly insulting. He alluded to the fact that he was surprised that I am an educator and made sure that I sat down in the waiting room to read the extended warranty contract, as if my pretty little brain couldn't handle a quick read of a contract.

Another situation occurred when I was getting an oil change. The Service department workers didn't believe me that my car was leaking oil. (This is one of the many examples of subtle sexism.) I had to bring my car to the dealership multiple times for a simple oil leak fix.

The most recent and abhorrent situations with the Service department took place a few days ago. There was a serious moment that took place while driving my car on Saturday to a presentation, my car dropped from 60 to 30 miles per hour on the Henry Hudson and started to shake uncontrollably. I called the Service department on Monday morning to schedule an appointment and they didn't have time until Tuesday morning. When I asked for a loaner car they said all of the loaners were out and they couldn't do anything about it. So I explained to them that I purchased an extended warranty so I wouldn't have to deal with such an inconvenience and that this was unacceptable. During the conversation Alex was cutting me off, speaking in an aggressive manner, and refused to listen to my concerns. At some point in the conversation Alex said to me, "This is the problem with you people". At that point in the conversation I had enough verbal abuse and refused to be spoken to in that manner. I have never been spoken to in such a horrible way by someone in a service department. Alex is absolutely awful.

I am now refusing to interact with anyone in that service department and once the transmission problem is fixed I am never going back to this dealership again.

I hope the people who read this review steer clear of the Yonkers Chrysler Jeep Dealership in Yonkers, because those who work there are disgusting. They curse, speak about customers in such disrespectful ways, and treat their customers terribly.