I am going to be honest in this review. This was T...

I am going to be honest in this review. This was THE WORST service I have ever experienced on one of my vehicles. And when I say service I didn't even have the complete job done. I had never been to this shop/dealership myself before and only chose them due to having a GMC made vehicle plus the fact that my grandfather had always bought his Cadillacs from this dealership. I went to the shop because my Buick had a body part come off while driving down the road back in February. When I went there they were insistent that I make sure I was going to come back because the part required painting to match my vehicle. They said it would take maybe a week, possibly two and that they would call me. I waited three then I had to call them, no one knew where the part was but they found the recall part they were also going to install. They didn't call back. I called again. The part was finally located, in a drawer somewhere, but they hadn't painted it (they got the color from the VIN) so they would be calling me back. Another two weeks goes by, no call. I repeatedly called over the next week and a half. Finally the part was painted and I called to make an appointment, I was placed on hold multiple times for 20 and 30 minutes at a time hung up on and left messages to have my call returned. After a lot of frustration I reached the district manager, Jason Bender he assured me that this was not acceptable and I would be called back. He did call me back and got me in touch with the manager at this dealership, Rhonda Stem. She assisted me in making an appointment( two and a half months after I went in initially). Unfortunately I had to reschedule, called them to let them know a day before due to a family emergency, they didn't even know I had an appointment! I called back to reschedule when I returned, spoke to Rhonda again, she apologized and we set up an appointment and she offered me a free detail when it was convenient. I brought my vehicle in, was told it would take 2-3 hours and had someone pick me up for a few hours, they would call me. Three hours passed, I called, was told they would call back, again no call. I was dropped off, nothing had been done on my vehicle. I had to sit in their waiting room another 45 mins. The part that was put on my vehicle didn't even match my paint. My vehicle is black this was grey. I was told by the manager Rhonda it would fade and match over time, what? If anything it will get worse due to fading lighter. I called the district manager, Jason back again told him I was unhappy. He contacted Rhonda, she asked that I bring it back in and she would send it to the body shop to look at it, then I would have to make another appointment just to repaint it. She failed to tell me the body shop was in Reisterstown a half hour down the road. A little background I forgot to mention in the beginning, I am a busy working mother, a nurse, work nights and live in Pennsylvania. When I came in and was told it would take all morning because the body shop was not even in this location, I finally had it and asked for the part to be removed and to get my money back to take it elsewhere. Rhonda then got rude and irritated with me and proceeded to tell me that she had told me this and that they couldn't take the part off my vehicle without possibly damaging it. I said fine I just want my money back for the paint. They agreed to that and I took my vehicle to a shop in Pennsylvania. They removed the part with ease, matched the paint color and had it in my vehicle in less than a week. When I brought my vehicle in to have the part installed it matched and I only sat in their shop for 35 minutes! I do not recommend Len Stoler to anyone. This was an absolute nightmare, a waste of my time and caused nothing but frustration. The quality of their work was the worst I've ever gotten anywhere I've taken one of my vehicles. The customer service was the worst. As a nurse I can say without a doubt that if I did my job the way Len stoler, Rhonda Stem or Jason Bender do theirs people would get hurt.