Review of Rixos Mriya Resort Yalta

4 years ago

A strange place ...

A strange place ...
My assessment is not for the hotel, but for the staff.
A striking example of when the majority of employees who are obliged to solve emerging problems, and not create them, are mediocrities, not able and not willing to work at the proper level.
A hotel in which accommodation is MORE EXPENSIVE than in the Ritz Carlton ABU DHABI, while the rooms do not have a coffee machine, and there are no fresh juices, cappuccino and latte for breakfast!
A hotel in which they are not ashamed to call and ask to "correct" the review for the better, and not because the claims are unfounded, but because they are not getting enough marks!
Luxury hotel, swimming pools, amusement park, Japanese garden, escalators from the beach ...
Everything fades when duties are performed this way.
We rested from 1 to 5 July 2020 with a family of 6 people. We took 2 rooms: standard and suite.
1. When checking in at 19 o'clock, it turned out that the suite was not ready (despite the fact that when paying and driving up they called and reminded about the need for a baby bed and the organization of an extra bed). All calls to the reception and to the customer service that the children needed to be put to bed did not bring success until 23 o'clock.
2. At check-in (01.07) they reminded about the birthday (02.07) of the eldest son (20 years old). 02.07 reminded 3 (THREE) more times .... NOTHING!
03.07 reminded again! Received a compliment from the hotel and a discount voucher for the restaurant. The discount was no longer needed, and the compliment looked like a "squeezed out" handout.
4. At 9 o'clock we went on an excursion and left information about the need to clean the room. Came back at 4 pm and found a cleaning rag and ONE bed cleaned up! No replenishment, no cleaning! We contacted all possible services 5 times with a request to put things in order and replenish water / tea leaves ... NOTHING!
At 22 o'clock, after a dispute with the customer service, water was brought. All!
In the evening, we found an envelope-notification of the end of the stay and the debt for washing the car of 1500r. (WHICH WAS NOT) and a debt of 270 rubles. for a cup (ONE) cappuccino at one of the breakfasts.
When discharged for the "invented" car wash without apology 1500r. removed, and 270 rubles, citing the lack of trifles, tried to round up to 300 rubles.
We asked for a certificate of the epidemiological environment (no contact with infected people on the territory of the hotel), because left for another hotel. After a number of clarifications in the depths of their specialists, it was proposed to undergo a therapist (1500 rubles per person). But, after talking with a dozen different employees of the hotel and the medical center and only thanks to the head of the medical center PERSONALLY), she wrote them out to us on her own responsibility for free.