Fred Shapely

Review of Conrad New York

What I liked - the vast spaciousness of the lobby ...

What I liked - the vast spaciousness of the lobby is mesmerizing. I love the open air concept with the rooms around the outside and the lobby has no ceiling. The rooms are large, modern, thoughtful in terms of layout and really comfortable. I also love that Shake Shack is 100 yds away.

Where there is room to improve - Service. Very broadly speaking the service was fine. Front desk staff friendly but not overbearing. If you asked, you received. I just feel like it s not enough. You are a luxury brand within the Hilton Family. The service should reflect that. Should be more personal and more pro-active. That s what turns a 4 star into a 5 star in my opinion.