Seems like everyone uses Futuretel for Cell Phone ...

Seems like everyone uses Futuretel for Cell Phone repairs and replacements. Yet, Futuretel doesn't provide the companies with basic information like tracking numbers. They are slow. They damage devices they determine to be functioning within normal parameters. They consider devices to be functioning within normal parameters when they don't receive signal. It takes over a week for them to send out a device to someone living in the same city. Terrible. Absolutely terrible. For my next phone (which will be soon, given the fact that they've replaced my device with duds twice now) I will go with any manufacturer not using Futuretel for repairs. Any manufacturer.

(EDIT: To be more accurate, it has been a week since stating they would send out a replacement. Whether or not they actually sent the replacement is still unknown, as they refuse to provide a tracking number.)