Thomas Garrod

Review of Barron Heating

It is all good except the financing. Despite being...

It is all good except the financing. Despite being told we qualified for the zero percent financing, it became 9% on delivery a month later. Our credit score is above 800, and we were able to arrange the 0% through another source. It initially appeared to be an issue of the sales person entering a typo in our email address in the application. The lender requires a time-sensitive response, which didn't come. When I tried to talk to the owner, I found that person didn't talk to customers. The person who takes such calls tried to say Barron had nothing to do with the loan process. She apparently didn't know that Barron submits the application. My concern is that this could be a form of bait and switch. It felt that way to me.