Krystle B

Review of Orange Lake Resorts, Holiday I...

We are Holiday Inn Vacation Club Owners, this was...

We are Holiday Inn Vacation Club Owners, this was our first stay with HI since they bought out our previous time share company. This company doesn't care about it's owners at all or protecting our property values.
Our issues:
1. The tub drain wasn't installed properly, resulting in the tub to leak into the kitchen and the hallway. It took three calls to get a maintenance person to come look at the tub, and two days to fix.
2. Giant cockroach in our room, we were told that's 'normal because of the palm trees'
3. The carpet in the hallway was soaked and they brought a blower out to dry it. The hallway smelled of mildew our entire stay.
4. We had to use every towel in the unit to clean up the mess in the kitchen. When we finally asked when more would be delivered, the house keeping staff rang our door bell at 2 AM to drop them off.
5. Took a seemingly clean pan out to cook, turns out the outside was covered in grease, resulting in the unit becoming filled with smoke.
6. Housekeeping disconnects the burners on the stoves when they clean each unit, which is great. Except, they don't properly reconnect the burners when they are done. One burners bracket was completely loose and no longer secured to the stove.
7. The shower doors and tile were completely disgusting. (Blamed on a third party cleaning company)
8. The staff did not feel the need to help in any way, they laughed at us and asked what the inconvenience was. Eventually a manager gave us a three day play pass as if that made up for all of the issues we had, and we only got the play pass because the original manager we spoke with was laughing in our faces.

Save your money. AVOID THIS PLACE.