Jason Scott

Review of South London Jaguar Center

I bought a jaguar f pace r sport 300t in Febuary 2...

I bought a jaguar f pace r sport 300t in Febuary 2020, (ISV PLUMBING LTD). the front and rear sensors do not work, the engine after a drive whether 10 minutes or 1 hour sounds like a hover craft, the coolant keeps disappearing, I called the geniuses at jaguar service who said due to lockdown I can't have it repaired or looked at, further more the car drives so its not an emergency.



Now the coolant regulates the temp and pressure of the engine, if it's spilling then the pressure obviously cannot be maintained, this can cause damage to the engine and cylinders. (they can crack) eventually contacted Beadles JLR Staples Corner, they did the repaird, the water pump needed changing, the sensors were fixed, the sills that were loose, even the windscreen washers.
17-07-2020
The coolant is spilling out of the container well via the coolant cap, and flowing down the road, all this in less than 5 months from purchase, not even taking into account the lockdown meant we could not drive for months.
The most appalling customer service and truly diabolical craftsmanship I've seen on any vehicle.
The clowns (managers) at lookers Jaguar Land rover, West London have not even called back despite all of these problems, I've had to go to Beadles JLR STAPLES CORNE .
18-07-2020.
I decided to take the car to lookers JLR WEST LONDON THIS MORNING. the sales manager Matthew actually wanted me to accept to leave my car for repairs and go away without a replacement car, he didn't even check if any cars were available, when I quoted the warranty he said that's not obligatory. I was determined to leave and issue legal proceedings. The service engineer Sarah, who agreed to carry out the repairs and check the whole car including engine, made the calls and got me a replacement car, Range Rover.
This just shows the user contempt that lookers jaguar Land rover sales manager has for the paying customer.
The sheer ignorance and stupidity is mind boggling.
You would think that lookers jaguar Land rover West London, are getting paid for the amount of paying customers they can ensure never come back to jaguar.
Will update on the repairs, going to see legal team on Monday for potential litigation.