Chrissie RoxBA

Review of The Perfect Smile Tulsa

I have been a patient of Perfect Smile for 2 years...

I have been a patient of Perfect Smile for 2 years and during this time have endured countless phone calls about "opportunities" for teeth cleaning etc.. ( It's like a hard sell at a car dealership!) We put up with it anyway and have been faithful patients. In December, they ran a special for implants and we paid them $4800 for several implants that I would need in the coming year. Unfortunately we found out that I needed more extensive work done than they could do so I was referred to an oral surgeon for bone reconstruction. The money that we had over paid Perfect Smile had somehow dwindled to $3200 (we asked for an accounting for this and after 5 phone calls and several months, finally were given a sheet with numbers on it with nothing that explained anything I could understand)- ok fine. In May, I called AGAIN asking for the over-pay to be put back on our credit card and was told it would be done "within the day" by Ronel. June rolled around and still no refund. I called and was told the person who had to sign off on this (the office CPA) was "on vacation". The next week my husband and I went up there and spoke to Ronel in person. She again said it would be done within a day. My husband called up there 2 weeks ago and was told again by Ronel that it would be done "within two weeks". Today they aren't answering my phone calls and my surgery is scheduled for Friday. I love most of the employees there but this is clearly NOT the way to do business and I'm so frustrated. I'm at the end of my rope and maybe legal action is the only way this will be resolved. I've been told by several friends who work in dental offices that it only takes FIVE MINUTES for a refund to be put back on a card. Please be cautious when using this office for anything that involves accounting!!

'
'