The check in process took 2 hours. OmG.. Queuing f...

The check in process took 2 hours. OmG.. Queuing for 2 hours n when is my turn the reception don't even know what my packages of stay I bought keep insisting NO dinner is included in my package. Very dissapointed with the service. Management should look into it before selling their package to guests and they need to improve their check in process whereby they need to have different counter for guests whom have fully paid n just assign rooms for them with packages n dinner voucher