Santika Wahjudi

Review of BMW Kingsway

Got a brand new car with scratches and marks, not ...

Got a brand new car with scratches and marks, not properly put on mini bonnet stripes with bubbles and peeled of edges, window seal not properly put back on after window tinting. The salesperson was responsible enough to offer a service to fix all the items yet with no timing on the service schedule. I waited patiently, no news I kept following up until 3 weeks and finally I have their attention to schedule me in. Brought the car down to dealership for a service.The service guy put me on a loan car with battery warning light on and advised me to keep driving the car. A day after, the car has another service overdue light warning and then another warning of low pressure tire. I called in mini road assistance as I was out in Yarra valley for my birthday lunch. The call centre sent a technician for ETA in an hour and advise that the car might need to be towed away. I called the dealer to check on what to do, the receptionist just mentioned to try pump in the tire and jump on the tow truck to go back to city. Then after waited for 30 mins, the "Technician" called in without introduction and with rude and racist manners. He kept yelling at me to open up the booth and kept saying that he can not help, asked me if the car warning is in English and what my nationality is as well mentioned that who own this kind of car normally is a Chinese. He mentioned that he was going to come by in an hour. Waited for two hours, I called back and he now said that he will not come. I ended up drove the car back to the city as the road assistance was not helpful. Long story short, my well-planned relaxing winery birthday lunch and massage appointment day became very stressful and wasted due to this incident. After almost a week now, my car is still not fixed, and I have to wait for longer period of time who knows when... They promise me on last Friday then pushed back to Monday then pushed back again to Wed/Thurs and now Thursday yet it is still not finish. To sum up my experience of road assistance is as per the attached image. It was HORRIBLE. The salesperson was actually trying to help the situation but overall, I am DISAPPOINTED with the dealership service, service team definitely doesn't stick up to their own words, doesn't pay attention or maybe care enough for their customer. I am not sure if a BMW/Mini brand is a premium product with this kind of dealership representative, service team and horrible road assistance.