I love this place but I received horrible service ...

I love this place but I received horrible service from the front desk manager. She made me wait over 4 hours for a room when rooms were available. I paid for an upgrade, checked in after 3 and still didnt get into a room until 8. I looked like a homeless wanderer on the casino... finally when I got my room, I was told they had rooms but it was a priority arrangement. No apology nothing.