Steven Bishop

Review of Villa Rome Resort

Stayed at this resort through Diamond internationa...

Stayed at this resort through Diamond international (time share) for our 2018 family vacation. It was a diaster from the second we checked in. The staff was rude while checking in, we get inside our room see 2 roach bugs, internet is out, plus the TV doesn't work. We decide to check out the resort and see there are rooms in the main building. We are in one of the condo units. We go to the check in site and tell them all the problems, they said the internet was being worked on, and they would send someone to check on the TV, didn't say anything about the bugs. We asked of we could be moved to the main building and we were told they didn't have any availability there. There is not very many people we figured they were full of it but just said ok and moved on. We had drove about 7 hours and was ready to get settled in and relax. They did send someone to fix the TV but they couldn't fix it and said they would get someone to fix the next morning (Monday). By Tuesday, still no internet, we we're fed up and went to the main building and asked to be moved in there, they told us they wasn't full, which the people at checkout said they were, but they didn't have rooms with kitchens which ours had. I told them that was fine, move us, we didn't need a kitchen. Then they made up other excuses why they couldn't move us. Long story short, the internet never did work, we were supposed stay a full week (7 days), we left after 4 days. By far the worst resort we have ever stayed at.