Wow. I never, ever leave negative reviews. But I h...

Wow. I never, ever leave negative reviews. But I have to share my experience. Customer service at this hotel has completely declined. Coming from the hotel/hospitality industry I would never recommend this hotel to anyone.







What really threw me for a loop was when we stopped by the front desk around 8:30/9pm to see if they had fireworks planned for midnight the front desk agent not only didn t greet us, smile, ask if she could help us, she gave us a look like we were interrupting her and gestured what . Her response was no, we have new management and went back to looking at her computer.

Again, I don t share negative feedback as typically mistakes happen, people have off days, and they are rare. But when every department fails to provide service feedback needs to be shared.