Nina Rogoff

Review of Jordan Marsh

I have to compliment the people who work in the lo...

I have to compliment the people who work in the loading bays. They were friendly and helpful and quick! We brought a rug home to try with our furniture. When we decided it didn't go well we returned it. I called the department that processes returns. The woman with whom I spoke (Nancy) was helpful and efficient. She told me that by the time I arrived at the loading bay my credit would be in the computer. It was! They unloaded the rug for me and I was on my way. Thank you for this great customer service experience. It was easy to shop, buy and return. I appreciate your consideration for my time!