Cobi Yu

Review of BMW of Mountain View

Can't say anything for the sales but the quality o...

Can't say anything for the sales but the quality of service work done on my car has been sub-par, downright negligent.

The two times I brought in my 2-series for service, the service techs forgot to complete crucial and easy steps (outlined below), that required me to come back for a remedy.

1) Had a tire replacement and alignment done. Service techs forgot to align my steering wheel, forcing me to drive at 15 degrees in order to go straight.

2) Basic oil change. Service techs forgot to reset the service internal counter so the car still says I required an oil change.

I understand everyone makes mistakes and people have bad days, but if they forget these seemingly obvious and mundane details, I'm worried about what more critical steps can be overlooked.