Danielle Toste

Review of Advantage Rent A Car

So, I originally booked the car online thru Hotwir...

So, I originally booked the car online thru Hotwire and did not get to choose the company. Once my reservation was complete and this company was selected, I started looking them up. The reviews are horrendous and I became very worried. Hotwire will not let you cancel. So, I went in fully prepared and looked over all the agreements. The staff was so great at the airport! Very nice, but yet I noticed some tricks. They said they had a larger car available and if I wanted that without saying it was an upgrade (which I knew not to do because of the reviews) so I declined. Then they tried with the insurance which I also declined. Went to pick up the vehicle and let me say once again how great the staff was. Very friendly and very accommodating. I only used 1/4 tank of gas so I filled up before dropping it off. I got an email copy of my receipt on 5/5 that showed I owed nothing more. I was like great! Maybe the company is changing. WRONG! I logged on today to look at my credit card statement and a charge of $97.50 on 5/17 was posted ALMOST 2 WEEKS AFTER I DROPPED OFF THE RENTAL. I know better to even try and call the customer service based off the reviews so I am disputing it with my credit card company. How is this even legal? How can you randomly charge a card almost 2 weeks later when I have a copy of the receipt that shows I owe nothing. The billing practice is what is killing this company. Staff - wonderful. Company - TERRIBLE!

EDIT- Conveniently after I made this review they charged my card AGAIN! I already filed a complaint with BBB and my credit card company will reverse those charges and block you from charging anything more. Again- how is this even legal?!

Final Update - I have changed from a 1 star to a 3. Once i was finally able to get a hold of someone from customer service they sent over invoice charges for "tolls." Except all the toll charges were in NY and I had my rental in San Antonio, TX. I then called customer service, they gave me to Highway Toll Department and they were able to finally reverse the charge. My biggest complaint is the lack of communication and no one checking to see that the charges came from NY and I was in TX and only drove a total of 86 miles. It was a lot of work to get $140 refunded.