The entire staff at this office go above and beyon...

The entire staff at this office go above and beyond their call of duties to make sure our two pugs get the care and attention that we feel they deserve. They are so kind and gentle to my dogs and they truly care and have passion for what they do. I have been asked why we don't take our dogs to other "discount" places in Federal Way, and my answer is honestly always this: YOU GET WHAT YOU PAY FOR. My dogs are always treated so nicely and the staff is always so helpful and knowledgeable about their services and any questions or concerns we may have. I never feel like my dogs are treated as just a "number" here but instead are treated with the care and compassion that we like to treat our dogs with ourselves. I cannot thank them enough! Also, their hours of operation are SO helpful to people that work during the week. Open until 8PM some days, which is PERFECT!

Our littlest pug, Claire was recently attacked by a pit-bull and we rushed her up to their office not too long before they closed. They immediately took her in, examined her, ran tests on her, gave her stitches, medications etc and helped reassure us that everything was going to be ok. They truly understand how much our dogs mean to us. They even called me the next day to check up on our little Claire, and unfortunately I was at work so I wasn't able to give them an update. Instead of leaving the conversation at that, the lady asked me if my other half was at home with Claire (which he was) and if I minded if she reached out to him to check on Claire. This to me, showed me they weren't just following up to say they followed up. They were truly caring enough to make sure our little girl was doing ok.

THANK YOU SACAJAWEA! Our little Claire is ok and on her way to making a full recovery thanks to you!