Unfortunately, I have to include my stressful expe...

Unfortunately, I have to include my stressful experience of booking a wedding ceremony and reception here. I now understand why the Windsor Arms is not exactly known for weddings. Kitchen messed up 2 out of 3 entrees at the reception (the fish and vegetarian dishes) by substituting cheaper ingredients. We had this in our contact and also sampled what was supposed to be served at the tasting. 2 days before the event they asked for more money for alcohol claiming they would stop serving alcohol at the event if we didn't pay. The original agreement was a consumption bar, with us paying the extra if we went over our estimate. We paid the extra $2000 up front and they were supposed refund us the extra back whatever was left over. They have not provided us an account of what was consumed and ignored emails/phone calls for the past 2 months. The staff we have dealt with have been very passive-agressive, I can't believe the business practices of a hotel held in such high regard.

We dealt with no fewer than 4 catering managers from the time we booked until the day of the wedding, with no continuity whatsoever. Many complimentary things which were agreed upon at the beginning were not honoured, such a room to get hair/makeup done in, use of the hall for a rehearsal, tasting for 4, cake cutting fee, and tealights at each table. I ended up having to book an expensive suite for the night before just to ensure I would have a hassle-free place to have getting ready photos done. We couldn't use the hall for a rehearsal as they kept putting us off and then booked a high school prom the night before. They told us the tasting was only for 2 people and any additional guests would have to pay $100 each. We also had to pay almost $1000 for a cake cutting fee, when we were told before that by getting cupcakes we could avoid this cost.

I would say the hotel is fine for dinners/hotel stays/spa, but avoid booking any type of event here unless you don't care about money or people honouring commitments.