Marjie Sanchez

Review of Artcraft Management, Inc

This company took over a community in Central Flor...

This company took over a community in Central Florida that was doing well, flourishing and has ran it into the toilet. The laundry facility on property has about 10 dryers and 12 washing machines; only 3 dryers and 5 washers work. since June of 2017 I have asked why these have not been fixed- it's excusesville each time. The pool had lovely cabanas with couches and sufficient loungers for guests as well as tables and chairs. Cabanas are gone, destroyed by the awful residents and the neighboring community's residents, loungers destroyed, only 6 left and in bad condition. I asked about getting new pool loungers and such and was advised the owner was going to get them in time for the summer.... in June I asked again and was advised the owner wanted the already stretched thin employee to visit various resorts in the Disney area so she can purchase the items second hand at a lower rate. August ends this week and the pool area has not been fixed. There were 2 grills at the pavilion and those were note maintained and eventually destroyed during Hurricane Irma- never to be replaced. the neighboring community is worse yet those residents like to cross the yard with their dogs, walk them and not pick up after them - there is literally dog poo everywhere from them and our residents. A fence was suppose to be placed between the communities, however it has yet to happen - the fence talk has been happening since July of 2017. Artcraft took over management and fired the staff of 7-8 maintenance folks and left the community with one who they made a manager and then added another guy. 2 people to handle hundreds of apartments! The manager is never in the office as she managers another property. The other poor girl left to handle this complex is in need of support. support from a full staff and support of real management.
As for the tenants who are new to this community- i cannot believe these folks passed the background checks. Most lack common sense, common courtesies and do not care to keep the community clean. One guy runs his barber shop in the hallway of the building- who does that... in the hallway. Office cannot do anything about that and other ridiculousness as they cannot catch them...well it is because they leave early almost daily. office it to close at 530 or so and by 4pm most times no one is around. I don't blame them- this place is awful to work in, no resources, no support, no wonder they are stressed out and no wonder the good residents are unhappy.
Artcraft, Property Management: creating a stressful environment to live and work in because they truly don't give 2 cents!