Karen Berry

Review of Club Las Palmeras

Some guy walked into our room at 2AM!!!! I went do...

Some guy walked into our room at 2AM!!!! I went down to talk to front desk about it and was pretty much told it was impossible unless I gave someone my keys! I am traveling alone with my children, NO ONE ELSE HAS A KEY! And someone walked into my room! Only offer they gave me was to have security come to my room. When I asked "To do what?" I did not receive an answer to that question he just responded "we dont have cameras in our hallways so we have no way of knowing who it was" the only thing else they offered me was to have new keys made (which I accepted) the lady the next morning provided me with a key card data record which did not show any other key entering our room. So I'm not sure how it even happened. Door may have not latch the night before? And our lock may have not been locked? Not sure either way super scary since my kids were sleeping in the living room and that's who he walked in on, scary them to death. The gentleman working the front desk nightshift wasn't very friendly about the whole situation or comforting. The morning manager did credit our room $75. Our room with a "view" only has a view of the first floor roof top. The balcony door doesn't latch which lead to a cold but super stuffy room with all the humidity coming in, bedroom door will not stay shut, you can hear EVERYTHING going on in the hallway and next door but our neighbors are abnormally extremely loud, the shower fixtures are installed upside down, the package of Q-tips in the bathroom were already opened when we arrived (gross), there is nowhere to unpack your belongings, there is also a $100 charge my card for the past 2 days that I have no idea what it's for, breakfast and the pizzas weren't very good and extremely expensive. Parking is not convenient. Pool and splash pad are nice. The he resort fee they charge that covers 2 cups of coffee and a DVD rental daily, really?