The room stayed in had bugs in it. An employee che...

The room stayed in had bugs in it. An employee checked the room and seen the bugs signed his name on a Best-western business card and advised to call a manager on a weekday because they are not present on weekends. I called the hotel Monday and spoke to two managers and both rudely denied the room had any type of bugs. I sent pictures of the bugs and was told that the pictures were not of their hotel. The manager I spoke with escalated the situation instead of de-escalating it and resolving the issue professionally. Even though they denied the pictures he still made a comment about them saying "this is Arizona anything can happen here".
...Not sure if he meant that they can't properly clean the hotel rooms or handle customer complaints.