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Adrian Leach

4 years ago

Kristy Friend and the reception team were outstand...

Kristy Friend and the reception team were outstanding. From the moment of contact with the initial booking to check in and the little surprises during the afternoon, we were overwhelmed by how much Kristy did for us to make my daughters 13th birthday "slumber party" that bit more memorable. Balloons and streamers, a gorgeous afternoon tea and the happy birthday messages from the Novotel staff were thoughtful and special. My daughter was overwhelmed with love and attention - thank you so much!

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