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My 91 year old mum and I stayed with you on the ni...

My 91 year old mum and I stayed with you on the night of 21 June as a treat on our way to collect a kitten. We live in Northern Ireland and had to take the Ferry to Birkenhead and drive to the hotel courtesy of sat nav. Due to no fault of ours we ended up 70 miles away and had to find our way back resulting in arriving at 12.10 am. We had booked to have an evening meal and were advised it was too late and a plate of sandwiches was all that could be provided. Although starving after such a long trip we just went to bed.



The receptionist she would look into the charge for me but I hadn't time to wait as we had to get to Southend on Sea and back to Birkenhead that evening.





It wasn't a nice thing to do.

And just to add mum is disabled and has trouble walking so after 16 hours of travelling to arrive and be unable to have a meal, your hotel added insult to injury by providing a night porter (agency staff) who didn't know where our room was and we were up steps, down steps, up corridors and down corridors until my mum was struggling to walk and holding on to the wall for balance before we actually got shown our room.

While the setting of the Ellenborough Park is lovely the inept staff leave a lot to be desired and withholding money paid for a meal never received is hardly 5 star service.

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