Christopher Grettler

Review of Penn State Hershey Medical Cen...

Visited the Harrisburg location and had two of the...

Visited the Harrisburg location and had two of the worst customer service experiences I've ever had. The first was a billing issue which was never resolved. The second issue was when my insurance changed, HMC was to provide my insurer authorization for a prescription. It's been over five months and they are yet to receive it and in the meantime, I've been paying full price for my prescription (thanks HMC). During each long and frustrating phone call I receive a promise from HMC that they will take care of it and they promise a callback, but have failed to do so every time.