Beverly Gustafsson

Review of Mindful Behavioral Healthcare

If I could give a zero to this place I would. We ...

If I could give a zero to this place I would. We have consistently waited for more than an hour for appointments, and they switched providers on us with absolutely no notice. On one particular day (after being informed at the last appointment I could do so) it was important we get seen and out on time due to another personal commitment. So, I called ahead of time (30 min prior) to make sure that they were running fairly on time. I was told that they were. When we arrived, I was told that they were over two HOURS behind schedule? Why did the people answering the phone lie to me? I don't understand. My time is just as valuable as theirs.

Then, after multiple complaints to the office manager, I asked to see her on our next appointment. I was quickly ushered into the office of one Vivian A. Charneco, M.D. For the whole hour of my daughter's appointment, she proceeded to lecture me about how I was rude and disrespectful of their time and that I did not understand just how everything worked. Then she proceeded to say how I should be ashamed of myself for taking up her precious time with such ridiculous things and that I should be more concerned about my daughter? No, she should be more concerned about my daughter and should have spoken to me in private without my daughter present, nor during her appointment time. How this lady EVER won an award for her skills is beyond me.

On top of all that, we were paying a certain set sum out-of-pocket for all of her appointments. Before that fateful meeting, I had finally sat down to look at our insurance company claims. I discovered that for the three appointments we'd had there, I had actually overpaid about $15 per appointment. They'd never told me, nor applied the credit on our account to our next appointment. They would have kept on keeping my money unless I would have brought this to their attention.

Needless to say, we will not be back. I refuse to have to pay someone to treat us like dirt. Their front office and back office staff, as well as the physician on staff are totally shameful in the way they treat their customers and clients. I've yet to receive any type of satisfactory explanation as to why I was told appointments were running on time, nor as to why they thought it was OK to keep my hard earned money.

All I can really say about this place is that they care more for the almighty dollar than they do their patients' and clients' well being and care.

ETA: In response to your reply, just so others know you are totally out of line, not once was it explained to us that you would run 2-3 hours behind in seeing people. It's uncalled for and if that's the case on a regular basis (always!) then you need to schedule less people per hour. Care more about the people than you do the money!