R

Ryan Rugroden

4 years ago

This was our third year in a row here and for the ...

This was our third year in a row here and for the most part, we thoroughly enjoyed ourselves once again. The staff was extra friendly, I don't remember literally every staff member that we passed or met, saying "hi, how are you today?"! Sherri was great at check in, super friendly and fun; great way to start our vacation. Only a couple things come to mind for some constructive criticism. 1) After our 1st night, I requested an extra pillow but never got one (my lower back is bad so I have a pillow between my legs, one at my side, and of course one under my head), so I made due with the small throw pillow that was in the chairs. 2) how late our room was getting cleaned. On our first full day we came back to our room at 3:30 to shower and get cleaned up for dinner (we had been at the beach since 9:00am) but it wasn't cleaned yet so we sat at the adult pool until 4:15. When we got there it still wasn't cleaned so I tracked down the cleaning lady in the hall and she promptly came and cleaned our room while we sat on the balcony. For the next 5 mornings, I called the cleaning service to request an early cleaning, each day we came back at about the same time and sometimes it was cleaned and sometimes it wasn't so I'm now sure if requesting the early cleaning helped any. It would be nice to have an app that you could check to see if your room is cleaned or even receive a text telling you so. Being that we got up early for the beach each day, it was nice to come back and have a clean room around 3:00pm so that we could get cleaned up for the evening. Other than those 2 things, everything was great! I do wish that your prizes on food at your restaurants were a little bit more reasonable ($5 for an 8 oz glass of orange juice seems a bit much along with many of the other menu items) but there are plenty of other places to eat for those that don't want to drop so much money for each meal. We had a great time and hope to make it 4 years in a row next year!

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