This spa doesn't deserve a 1 star, my mom and I ma...

This spa doesn't deserve a 1 star, my mom and I made appts 2 weeks in advance for my birthday, we each got the luxurious spa day, very pricy. We get there and they didn't know we were supposed to be there. Our spa day was suppose to be 7 hours, I'm sure the majority of this was waiting around for someone to help us, they were unorganized didn't know what they were doing, my massage was good but my mom got this very talkative person she spent most of her time talking and not even touching my mom, also she used some kinda of fish oil at least that's what we think it was because it smelt like a dead fish, we had meni pedis total of 20 minutes didn't run our feet or anything. We were suppose to get our hair and make up done but we waited for 45 minutes and finally we both said I'm done. We went to check out and it took them 30 minutes to check us out, when I called to make our appts I gave them our gift certificate numbers, but when we went to check out they didn't have our certificates so I had to pull it up on my phone proving that we bought it online, our champagne lunch consisted of a sandwich and a Coke, this place I would not recommend I was so disappointed, we drove an hour and half for that. Terrible