At the beginning of the year we had rented a Vip h...

At the beginning of the year we had rented a Vip house for a week, but the house was anything but Vip-compliant.

Accommodation / House:
- Dirt everywhere
-not rinsed dishes in the cupboards
- Mold has already formed under the kettle
- Leftover food in the refrigerator from previous residents
- sagging mattresses
- sand in the carpet everywhere
- Cobwebs in all living areas

Staff:
At check-in we were refused to move into our house on the grounds that not all payments were made. Despite a comprehensive confirmation from my bank, the gentleman at the reception did not consider it necessary to take care of our check-in as quickly as possible. Instead, it happened that other guests were preferred to us at check-in. Only after a full hour were we given the keys in a very unfriendly manner.

Check out:
We left one night earlier because we had severe back pain and sleepless nights from the mattresses in our house. When the keys were handed over at the reception, the staff did not respond to our early departure.
Questions such as: "Did you like it with us?" Or "Is it perhaps because of our park that you are leaving earlier?" Never mentioned. Only the bowl was received and we wished us a nice trip home.

I do not recommend anyone to spend their vacation here, unless vacationing means having to clean everything on arrival.