Barb Ryan

Review of Kauai backcountry adventures

On Monday Kauai Backcountry Adventures was unable ...

On Monday Kauai Backcountry Adventures was unable to take my granddaughter and friends tubing due to results of Hurricane Lane then were reluctant to give a refund. They wanted them to reschedule which they could not do as they were leaving in 2 days. It took an hour on the phone before they finally agreed to a refund. This is not good business practice. I understand weather has effects on their ability to function, but the need to work with customers is primary.