To Whom it may concern,

To Whom it may concern,

I am writing to explain my experiences with Coquitlam Chrysler.

In 2010 we were looking for a new truck and wanted another dodge to replace the one we already had. At the time the model that we were looking for was in high demand and hard to find. Even though there was not one on their lot that was close to what we wanted they searched and found one at another dealership and Tannis had it brought in for us. We were so happy the day we picked up our 2010 Ram 3500 Turbo Diesel 4X4 Lariat. Our sales person Tannis had done a great job and we were very happy with our new truck.

We took our truck to the service department for all service and warranty work. They treated us well and always did their best to help us and make things work in every situation. Over the 6 years that we have the truck my husband has formed a relationship with the staff there that is been so helpful and friendly. We commend the staff in the service department.

A little while ago the check engine light came on and we were concerned as the truck is no longer under warranty and we feared that it could be a major problem as they were having difficulty clear codes ad finding the root of the problem. They were persistent and work to find the cause. Well they did and we were taken aback. It was diagnosed that it was the Turbo Charger. My husband was very confused as we don't have many miles on the truck and it is used primarily as a tow vehicle for our RV and our boat. It is not used as a "errand runner" or "grocery getter". This was explained to the service department and when my husband went to pick the truck up he was met by Kelly from service and took him into Scott the manager's office. Scott informed Don that there was a definite problem with the turbo and that they had a letter into head office to see if there would be any compensation on the turbo. When Scott heard back from Dodge they had informed him of the fact that they would cover the cost of the turbo and we would pay the labour. Imagine the suprise! We really did not think that there would be any help. We were so happy and grateful. Happy that we didn't have to carry the whole financial burden ourselves and thankful for the wonderful caring professional staff the you have in the Coquitlam dealership. The mechanic Brian does our service work for us and is very helpful .

Due to these events we have told everyone that we speak to about the wonderful people at Coquitlam Chrysler and The whole Dodge Chrysler organization. We would like to take this time to thank everyone involved and tell you that we love our truck and this is the third Ram that we have owned. If ever we are asked by anyone if we have a recommendation for a truck or a dealership for any type of vehicle we will strongly recommend Dodge and Coquitlam Chrysler.

We would like to say thank you again. Not only for what your team has done for us but also for restoring faith in big business and their companies. That some really do stand behind their product and have the understanding that people who by your products matter. It is refreshing in these days and times when it is so difficult at some times to get good service and companies!

Sincerely

Don and Debbie Miller