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PETER APURON

3 years ago

It's so sad when you go to a place and what you ex...

It's so sad when you go to a place and what you expect is not the outcome of your expectations. I was surprised to see that a five star Hilton was running as a three star hotel. The lobby was fantastic and beautiful but when we went to our rooms it was so sad!!!! I have stayed in many hotels and in different places but the room looked as if I was in a $35 a day motel and not a hotel!!!! Don't get me wrong I appreciate the general manager for giving us a great rate for our family reunion, though we were not on the same floor as planned and promised so that we could all be together. The bathroom does not have a lock the carpet was old, the shower curtain was literally a window curtain? The Hilton on Guam is fabulous from the lobby to the rooms and facilities. (Five-star) why are they not upgrading the hotel to keep up with the their reputation as a five star or six star hotel.

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