Connie Ho

Review of Patroids

I had an extremely bad experience with Grab. First...

I had an extremely bad experience with Grab. First of all, the ride that I booked from VivoCity never arrived, and it was shown in the app that I was on my way back home when I clearly wasn t. Apparently the driver, Clayton Mark Xuan Yuan of vehicle number SLD5564T picked someone else up and was on the way. I tried calling him so many times and even dropped him a message but there was no reply and no response. I tracked him on GPS and apparently he never made it to the address I keyed in (Tampines), but rather made a stop at Jalan Daliah instead. My card got charged $12 for a ride I never took at all. Plus, the extremely dishonest driver, Clayton Mak, indicated on the app that he fulfilled the ride all the way to Tampines.

I contacted Grab Support via email and a person responded. He told me that Clayton, said he completed the ride and he picked up an elderly Indian couple (when I am a Chinese) and that the couple had his details - whatever that is supposed to mean and help, and the Grab person had the audacity to tell me to check if I had ordered a Grab for my friends or relatives and if I had shared my card details. Till now I have no response from Grab and I am utterly disappointed and disgusted by the abhorrent and pure dishonest attitude of the driver, Clayton Mak, and Grab blatantly not helping out in this issue despite me emailing them again.

I am a Platinum member and really, I am going to boycott such a terrible company who shirks responsibility.