We arrived at the Popular Point condos on Saturday...

We arrived at the Popular Point condos on Saturday afternoon. Everything seems to be good, we had rented the condo for the week because it had all the right amenities. I called the Eden Crest office and got the WiFi password because the one on the back of the modem did not work. Saturday evening we took the children to the activity center to play video games and when we walked in there were people in the activity center drinking and watching TV. On Sunday we decided to enjoy the hot tub. Went out to use it and the water was cold. I called Eden Crest and was told how to make it start heating. She said it may take a couple of hours and to call back if it did not work before 6 pm. I had to make a trip over to Asheville, N.C. so I told her I would call Monday if it did not work. It did not and while I was in Asheville the WiFi went down. On Monday I called back and told the young man that answered the hot tub was still not heating and that the WiFi had crashed as well. He said he would place a work order. We decided to go take the children to the pool got them ready and drove over to the pool and it was empty with a "sorry closed" sign on the fence. That evening I called back complained that the pool was also closed and was told that management would call us back. Everyday after that I called to talk to management and was told the same thing "management will call you back". Starting Monday and going through Thursday Night the people in the condo beside us fought all night and when told about that the people at Eden Crest. I am back home now and I still have not received that call. I do not recommend this place or this agency. The week was not what it should have been, seemed none of the amenities were available.