At the check in they had everyone's new years pack...

At the check in they had everyone's new years packet set up but ours was missing. Took them a few minutes but they located it. The room was clean but the beds were so hard we ended up leaving 7 hours before check out to go home and sleep. The new years event was small and a little unorganized. People were walking around for 45 minutes trying to kill time because the ballroom doors opened 45 minutes later then the flyer advised. Good thing we didn't pay for anything or it would have been 1 star review.