Matt Knowlton

Review of West Hills Jeep Chrysler Dodge

I've purchased 3 vehicles myself from Dallas at we...

I've purchased 3 vehicles myself from Dallas at westhills Chrysler jeep dodge... HE IS AMAZING AND DOES NOT PRESSURE....SO the reason for the one star review is the last purchase. Close to 4 months ago I purchased a 2015 dodge Durango, I was smelling coolant and having a transmission concern the first time it was in for 2 weeks. They couldn't confirm the coolant smell nor the transmission concern but they refreshed the TCM.. ok maybe that took care of the transmission concern NOPE.. the second time it was in for a MONTH !!!! They had the spark plugs out looking for a cylinder head gasket concern cause they were finally able to confirm that the vehicle was losing coolant and it wasnt leaving coolant on the ground..... they started a stars case with the factory, then they said they found a coolant at the rear heater core lines and fixed it.... ok sweet it's fixed I get it back, well not even 24 hours later the vehicle starts misfire and has a dead cylinder. It gets towed back they lookex at it and say the #3 ignition coil went bad so they replace it along with the 1 of the 2 spark plugs in that cylinder...... here's where there is a plot twist, so I'm looking at the paper work and low and behold there is a hand writing work order from the technician stating that in cylinder #3 one of the spark plugs was left loose and blew out and destroyed the ignition coil and the valve cover gasket..... BUT THE TRUTH IS NOT ON MY INVOICE. It states that the ignition coil in cylinder #3 went bad causing the misfire....

SO ITS SAFE TO SAY THAT WESTHILLS HAS BUSINESS PRACTICES THAT ARE NOT TRUTHFUL !!!!

BEWARE ! and believe me I will be telling everyone I know and putting it all over social media and reviews that your dealer lies and covers up the truth