Where to begin... I'll start with the bad - but pl...

Where to begin... I'll start with the bad - but please also read the good.
Day 1: We rented a cliff view cottage. Upon arrival at the room we found the view was of rooftops of other cottages. I returned to the desk and requested another cottage. After some debate between the desk staff I was moved. The room needed cleaning so I suggested we could just go to a wine tasting while we waited and I was assured they'd call when the room was ready. 45 minutes after I was expecting their call I returned to the front desk where I was promptly issued keys to the room I requested to move from. After about 5 minutes of conversation, one of the desk staff suddenly recognized me and another brief debate started. I should point out that we were traveling with a dog and it was 105 degrees outside for this 2:45 wait. Cottage changed and new keys presented. Later that evening we ordered a snack from room service. A short time later the food arrived w/o the requested ice and 1 set of silverware, and for whatever reason, 1 straw. The delivery was made by one of the front desk staff from earlier.
Day 2: We ordered breakfast and were sure to call out "for two". This time we got 2 glasses of ice water with lids and 0 straws (same desk person). My wife scheduled an early afternoon massage and I drove her the ~2 blocks there (again, ~105 degrees outside). Upon returning to the room, my key would not work and the dog is locked in the room. I walked ~1 block to the front desk (105 degrees) and was informed that the key was not properly made and issued a new key.
Day 3: We slept in and had a relaxing morning. At some point I went to the car for something and upon returning to the room I found my key, again, would not work. I had to knock on the door until my wife woke up to let me in. At this point we decided to skip breakfast and just leave a day early. As the policy is 7 days cancellation notice, I just left the keys in the room, packed, and left.
This was someplace we stayed 1-2 times a year for a long weekend. I'm not sure we'll be back again. As I understand it, ownership of the resort changed hands and is now separate from the winery. I don't know if the staff changed, or the issue is related to legal marijuana in WA, now, but the staff at the desk are friendly but completely obtuse.

The good: Beautiful landscape and views. You are literally on the edge of an active winery. The direct services are mostly good. The staff is friendly and helpful. The restaurant menu is limited but delicious. Great wine selection. My wife loves the spa and pool. Dog friendly. If you enjoy regular walks in 100 degrees + temperatures, you would not be bothered by the issues mentioned above.