My 40 year old furnace failed on a cool Sunday mor...

My 40 year old furnace failed on a cool Sunday morning and I contacted Arpi s for help. Frankly, I ve always relied on Arpi s for issues as they had done the install and their phone number was on the unit. They ve always been great. On this particular day Rob N. was dispatched and quickly set to work assessing the furnace as he suspected what might be the cause, but wanted to ensure there weren t larger problems present to avoid service on a non-compliant device. Given its age - this likely saved me a good chunk of money to repair the acute problem only to find major issues elsewhere. Sure enough, he found several cracks in the heat exchanger (a common occurrence for old Lennox units I ve learned. He recommended that we don t fix either the switch or the exchanger (code wouldn t allow us to not replace the much more costly exchanger) and consider a new furnace, something we ve contemplated but postponed for over a decade.

Rob was gracious and considerate in discussing the news and exploring options. He understood my reluctance to also replace a 14 year old, yet functioning, hot water heater and we just discussed possible failure modes and how that might play out in our particular basement (not well!). His patience, sincerity and honesty was extremely welcome when delivering unwelcome news. Ultimately we agreed it was time to replace the hot water heater and furnace based on facts - a very comforting feeling and I want to recognize Rob N. for his help in the process.

That Sunday evening we were visited by an Arpi s sales specialist, Kevin, to explore furnace and tank options. He had a comprehensive knowledge of the options available and was able to guide us toward making the best decisions for our situation. Of course we discussed all entry, mid and high level options and had frank discussions about each and collectively looked to extract the best value from our budget. There was no pressure at all and Kevin even offered to go pick us up portable heaters to keep us comfortable while we considered our options. After our research and due diligence we reconnected with Kevin and agreed on a plan and timeframe.

Alas the true heroes of this review are William and Cam who arrived promptly at 8:30am and worked tirelessly til 10pm trying to negotiate all the hidden challenges, obstructions and head-scratchers posed by a 1960 s split level. They looked for every opportunity to improve exterior aesthetics, re-route things neatly inside and openly communicated all options. We were extremely impressed by their professionalism, the quality of their work and their attitude. For a couple of young guys they exhibited a maturity and problem-solving skillset I would expect from experts twice their age. I can t say enough about the job they did for us! Really appreciative for all their efforts getting us back online and kudos to Arpi s for finding such talented young men.

I ve been an Arpi s customer for as long as I ve been a homeowner and they ve always been responsive. But most importantly, honest! Price is price and I didn t seek a competitive quote because I was looking for a company that would help us make the best decision for our family. It s possible I could have found a lower quote but not Arpi s level of service nor the quality of their people. And after seeing the amount of extra work that was involved and included in the quote, I m confident I would have paid more and been much less happy in the end. Can t stress enough just how great the you all were!

They've kept that old Lennox alive well past it s best before date and I was happy they were able to get us into a modem, efficient system. The team of Rob, Kevin, William and Cam were fantastic and each took time away from themselves and their families to help mine. How can we not recognize this service and experience publicly?? Thank you all!

(FYI - contrary to most service co s that I ve dealt with, this review was not requested by anyone at Arpi s)