Lucy G

Review of Carpenters Solicitors

After being injured in a car accident that wasn't ...

After being injured in a car accident that wasn't my fault, my insurer passed me over to Carpenters. I called them and registered the details of my accident, a process that felt very rushed and I was given no information about what would happen next. I then heard nothing. After a while I called up and the phone rang out. I called again and spoke to someone who explained I would be given a medical in 6-8 weeks time. I didn't think this was a very practical approach when my injury was present there and then, so I cancelled the claim as it seemed no-one was very interested.

I'm now using a different supplier who have been much better. I have had several calls/emails asking for more detail and checking how I am and a physiotherapy appointment was arranged within a week of calling them. For me it's not about money, I just want to get better and back to normal life.

Based on all of the above, I don't recommend Carpenters, based on my experience.