Margaret Dane

Review of Liberty London

Love Liberty of London. A friend and I had one da...

Love Liberty of London. A friend and I had one day in London and spent the whole day in the store! We had been to London on a number of occasions in the past and just wanted a relaxing special day and that was Liberty. Our disappointment was with the Cafe. It has been outsourced and we were surprised to see the USA gratuities scam was just factored into our printed bill - no choice in this. Well there was and we asked to have it taken off the bill which meant the manager had to be called to do this. The staff were delightful and we would have left something for them, but this action of the owners getting the 'tip' in the till is just one more step to lower wages and poor conditions for staff - a point we made to them. We were told reluctantly that the staff do not always receive the tips and conditions are difficult a point Liberty management need to follow up to ensure anyone working in their beautiful store is paid what they are entitled to.
Margaret - Australia