I have never written a review but am compelled to ...

I have never written a review but am compelled to write this for several reasons. Yesterday Sunday May 31 I took my entire family to Big Surf for a birthday party. We purchased 16 tickets at the water park. Upon arrival on the front was a sign that the park had 5 slides down for maintenance. Wow we thought what did the park do all winter to have 5 of there 15 slides down. That was frustrating but then when we got into the wave pool there were hundreds of bee's in the water floating. When we asked the staff about this we were given no explanation. One of the girls in our party is deathly allergic to the bee's and could not get into the water. The condition of wave pool floor was also terrible one little boy not in our group had his back cut open by the surface of the pool floor. The overall condition of the facility was poor and very upsetting. You can rent a raft for $7.00 but if you only have an hour left to swim and rent a raft you pay the same amount. All of this was very upsetting but what came next was the worst part. I called Big Surf today to talk with a manager about my experience. I got Joe the facility manager after completing my concerns he began to laugh at me. I am in customer service and absolutely was floored that he was a manager. He told me the bee's were just a problem they deal with and that I should have gotten on line to see the post about the slides being down on there busiest weekend. That when we saw the sign posted right out front we could have opted to use our tickets another weekend. Really I was going to cancel the birthday party at the door. There was no customer service and he would not even allow our family to come back to the park another weekend for the horrible experience we had. I advise anyone wanted to go to a water park go to Sun Splash or Wet and Wild and stay away from Big Surf the facility is run down and the management is horrible.