Great mountain with great runs gets a bit busy at ...

Great mountain with great runs gets a bit busy at times but is probably the best mountain to go to in the Vancouver area. This review however is not for the quality of the runs but more about their policy and how their system works. My friends and I went snowboarding and we were purchasing our tickets for night boarding. My friend and I bought tickets and were waiting for last friend who had purchased a Gold membership which he paid extra for so whenever he returns he gets a cheaper rate than a normal ticket.

He had used it a few times and one day he tried to use it and the person at the counter said his card was cracked a bit and would have to issue him a new one. On this new card the employee misspelled his name on the card but he still used this same card a few more times on different occasions. On this day we returned and as we were waiting for our friend the employees said he was unable to use this card as it does not match his ID and was not the correct spelling. They went on to tell him he could have found this card and is trying to use it. So their solution to the problem was to take the card away from him as if he found a gold member card with one letter difference in the name to save $11-$16.

As my friend informed the employees that this was because of the mistake the gentleman working behind the counter made when he misspelled his name. The spelling of the name was simply one letter was added that did not need to be however they would not do anything nor would they try to get to the bottom of the issue. They simply said purchase another card or pay the regular price.

My friend simply paid the regular price and would not be purchasing a new gold member card. Even I myself was thinking to purchase a Gold member card but after I saw how they handle a problem or a situation that an employee made by misspelling a name I will not be doing so and I highly highly recommend that people do not purchase the gold card. They may try to pull a quick one on you if you are going to purchase it make sure spelling everything is correct on the gold card as they will use any excuse it seems screw you. Be careful.