It s hard for me to write this because there are p...

It s hard for me to write this because there are parts of this hotel I love, but I cannot stay there ever again. It s a Ritz in name only. I can not fault the couple of bright sparks who do their best to represent the Ritz brand, but the hotel does not have the spirit of the Ritz-Carlton at its core. I have stayed there three times and each time was a bit worse than before. The last time was so terrible it left me speechless. I had booked for four days, paid an ungodly amount in points and was excited about skiing. Unfortunately, I got orders to return to base in Wyoming two days early (Dec 2018). So I asked to check out, at which point the hotel said NO. If I check out I would loose my points PLUS owe them $4000 because they could book the rooms I was vacating. However, the manager was willing to make an exception and give me a CREDIT for the rooms that I could use before April 2019. mind you I checked the website, they were not sold out. I had not prevented them from booking the room. Also I happened to be Lifetime Platinum elite and just qualified for ambassador level, meaning I had over 100 hotel nights at Marriott s in 2018 alone. Thank god for the ambassador. It was
Only because of them I got my 240,000 points back and did not have to pay a cancellation fee more than the cost of my stay. But even that took 12 hours to resolve. I was so angry I couldn t continue skiing that day. I wasted a day on the slopes worried about a $4000 hotel bill because I had to return to serve my government. Never again. I will never stay there again and I would caution everyone about this property. It is not a real Ritz-Carlton.