Beautiful building, location and views unforgivabl...

Beautiful building, location and views unforgivably let down by very poor service.

Power cut on arrival - no help from the staff in any form whilst sitting in pitch black in our room for 30m.

Ordered a taxi into town and asked to wait in The Great Hall which we did for 20m before enquiring with staff only to find out the cab had been waiting 10m.

Had to find our own table at breakfast which was dirty and not made up.

Poor service in the horse box, waited a long time for our meal and when checking where it was was abruptly told of he power cut and nothing they could do as affected the whole area.

I e stayed around the world and this was the worst service I ve experienced. Possibly to do with the new GM. Highly recommend avoiding.