J

We recently purchased a vehicle from this establis...

We recently purchased a vehicle from this establishment and it was a disaster from the beginning. I had to put gas into the vehicle to even test drive it. Strike one... Then I dedicated I would like to purchase the vehicle and had to wait over 20 minutes for another shopper to get back from a test drive. Apparently they can t actually sell the cars at the smaller dealership. What s the point then? Strike 2... we addressed all the issues with the dealer, and he said he would have it all fixed. We spent about five hours at this dealership when we were approved for the car in the first hour...The brakes I was told would be done all the way around and all they did was turn the rotors on the front and put new pads.the windshield washer did not work, I was told that it would be fixed... got the car and the solvent sprays all over under the hood due to a leaking component. Really... this is a twenty dollar part that they want me to drive all the way to grand haven for because they screwed up.. they have a Toyota right in Grand Rapids, but since their mechanic screwed up they will not fix it in Grand Rapids. What a screwed up reason for a 20 dollar part.. all the same company. It was a bad experience from beginning to end and I will never buy a vehicle from any dealership that is affiliated with this name.

Comments:

No comments