Sarah Fastner

Review of Wilde Chrysler Jeep Dodge Ram ...

The service department is one of the slowest ever....

The service department is one of the slowest ever. When I scheduled my appointment the lady on the phone said 1 hour (when I booked 3 days in advance). She told me it was better to book one than just use their express lane since I knew when I would be coming in to ensure my time. I get here, and then they tell me 1 hour and 30 minutes because they are running behind which would include time for a car wash. Then 1 hour and 35 minutes later, they are still putting oil in my car and haven't done a car wash which would take another 15 minutes after they finish putting oil in my car. It would have been two hours if I had them do the car wash. Instead, I left at 1 hour and 40 minutes. Two hours for a scheduled oil change/car wash is not acceptable. I will not be coming back.