Daniel Kang

Review of Taal Vista Hotel

My parents and family reserved two premium lake vi...

My parents and family reserved two premium lake view room for two nights for the last weekend of May for a pleasure stay as my wife and i are visiting from New York. Overall, i cannot be more pleased with this hotel as it had exceeded all of my expectations. From cleanliness and spacious rooms to great breakfast buffet and well maintained grounds and facilities made our stay very pleasant. But the most exceptional experience about this hotel came from guest services by the hotel staffs. Their attentiveness and service to hotel guests were impeccable!!
I believe this is what sets this hotel a part from any hotel in Philippines. One particular name i remember is Glen from concierge, who was so helpful, friendly and always had a nice smile. Truly, person like this represents great image about the hotel and a Philippine. On the other hand Omelet lady in the morning buffet and cocktail lady in the lobby lounge looked very unhappy with their jobs as they carried absolutely no smile. Cocktail waitress was not attentive to us at all as we had to request for service number of times in ordering drinks. We have provided this feedback to young manager during our check out. Overall, if i had to grade our stay at at Taal Vista it would be 99%.. Our elderly parents who lives in Philippine feels the same way and their opinions are important to us. Normally,I do not like to write the review when my stay is "ok or good" but our stay was truly amazing and will recommend this hotel to our friends, relatives and future guests who may read this review. We, certainly, will be coming back to this hotel on our next visit and will bring our parents and relatives as well . Thanks to all the staff who have accommodated our stay such a memorable experience !!!