Two weeks ago we reserved one king bed non-smoking...

Two weeks ago we reserved one king bed non-smoking upgraded room at Bay view tower. After 6 hours of waiting for the room keys we got two queen beds at the same tower but we were very upset and went down to ask for a king bed upgraded room. After 15 minutes talk customer service didn't help, I asked for a manager. Manager was very nice and finally changed our room for a king size bed. Also, because there was no upgraded room we got to one bedroom suite room. Very nice. It has large bathroom and nice king bed. Our weekend end up with happiness and joy.